COVID-19 Mortgage Payment Holidays

What is the government proposing?

On 17th March, the government announced that anyone struggling as a result of the coronavirus outbreak will be able to take a three-month mortgage repayment holiday.  It has been confirmed that this will apply to all residential and buy to let mortgages, as well as those with Help to Buy equity loans.  All lenders are required to comply.

It is important to note that the government’s package is a deferment of mortgage payments, not a cancellation, therefore the payments will still need to be made at a later stage.  During the payment holiday, the amount of capital that you owe will stay the same, however you will still be accruing interest on this.  When the three months are up, your lender will review your financial situation with you and agree an amended payment schedule.  Your credit rating will not be affected by taking an offer of a mortgage payment holiday.

The FCA has indicated that it may extended the three-month period of the mortgage payment holiday if they deem it necessary.  This will be under ongoing review and amended guidance will be issued if appropriate.

Who should consider this option?

Anyone concerned about meeting their mortgage payments as a direct result of the coronavirus should consider this as an option.

It is important to note that you can only apply for this relief once, and that your lender may also offer other options if they are more appropriate for your circumstances.

If you are a landlord, you will only qualify for a mortgage payment holiday on your buy to let mortgage(s) if this relief is passed on to your tenant(s).

How do you set it up?

To set up a mortgage payment holiday, you should:

  • contact your lender directly – intermediaries are unable to do this on your behalf. There should be no fee charged to set this up and decisions should be made relatively quickly.  Many lenders have set up online forms as an alternative to phoning.  This is recommended where possible as lenders are experiencing very high call volumes and online forms are often a much quicker route.
  • You will need to self-certify that your ability to make the payments has been impacted by the coronavirus pandemic or that your tenants’ income has been affected.
  • If you are already in arrears with your mortgage payments, you may still be eligible. Lenders are encouraging customers in arrears to get in touch so that available options can be discussed.
  • Keep a record of the conversation with your lender or save the email trail in case you need proof that the agreement was in place at a later date.
  • Keep paying your Direct Debit until you’ve spoken to your lender and obtained agreement. Otherwise this could be registered as a missed payment on your credit file and would significantly impact your ability to get finance of any kind in the next five years.

Is a payment holiday right for you?

Whilst everyone’s circumstances are different, there will inevitably be some longer-term implications and it’s important to be clear about these before signing up.


  • Provides breathing space without affecting your credit rating as long as you get agreement from your lender.
  • Good way for landlords to avoid rental voids.


  • Your monthly mortgage payments could increase and / or you could end up with a slightly longer mortgage term.
  • If you are on a fixed rate, deferring payments could push you onto an SVR which would be higher than your current monthly payment.
  • You will still accrue interest on the capital that you owe.
  • As a landlord, if you are considering purchasing any buy to let property in the future, it is currently unclear how lenders will treat this from an underwriting point of view regarding the affordability of your portfolio.


On the following pages we have compiled a list of the relevant contact numbers and online form addresses for key lenders.

If your lender is missing from the list, please visit their website in the first instance or alternatively contact Darren Johncock on 01932 870030 or 07912 762970 or email for further information or any assistance with the above.

Contact details for key lenders

Lender Phone Number Online Form or Email Address
Accord 0800 138 2402
Affirmative 08000 44 84 84
Bank of Ireland 0800 1699722
BM Solutions 0345 300 2627
Coventry Building Society 0800 121 8899
Family Building Society 03330 140146
Fleet Mortgages 01252 916 800
Foundation Home Loans 0344 770 8032
Halifax 0345 850 3705
Hinckley and Rugby 0800 434 6343
Interbay Commercial Email: with mortgage acc / no
Kensington 0333 300 0920
Kent Reliance
Landbay 03300 536825
Leeds Building Society


0800 072 8738


0203 846 6880 Email:
Mansfield Building Society 0800 092 8564
Masthaven 0207 036 2012 Email:
Metro Bank Email:
MT Finance 0203 051 2331 Email:
The Nottingham 0115 956 4670 Email:
Octane Capital 0345 222 9009 Email:
Octopus Real Estate 0800 294 6850
Paragon 0345 849 4060
Pepper Money 03333 701 102 Emails:
Platform Email: (include name, lender, acc number, length of payment holiday and reason for request).
Precise Mortgages
Shawbrook Bank
Skipton Building Society 0345 850 1711 Email: (include mortgage acc no and best contact number)
The Mortgage Lender 0344 257 0427
The Mortgage Works
Together 0161 333 7404
Vida Homeloans
Virgin Money 0345 602 8301
West One 0344 880 5360
Zephyr Homeloans 0370 707 1896


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